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1. What methods of payment does VOIP2320 accept?
2. What shipping options does VOIP2320 offer?
3. Do I have to pay sales tax?
4. Will you beat a quote I have from another vendor?
5. How do I recommend a product?
6. What are VOIP2320's hours of operation?
7. Where can I find VOIP2320's Privacy and Security policy?
8. Where can I find VOIP2320's Terms & Conditions?

 

What methods of payment does VOIP2320 accept?

Credit Card: We gladly accept Visa, MasterCard, Discover & American Express. Government issued IMPAC cards are also welcome. With credit card purchases we use an address verification system (AVS) to detect potentially fraudulent transactions. In some cases we may require additional means of verification in order to process these orders. See below for more information about AVS.

Wire Transfer: Wire transfer details will be provided upon placement of the order. Please note that if the monies are sent from outside the USA there is an international wire transfer fee of $25.00, which must be included in your payment. Orders are shipped upon receipt of the wire transfer.

PayPal: We accept PayPal payments only if the order is being shipped to a PayPal Confirmed shipping address. In the case of an Unconfirmed PayPal address we will automatically refund the payment and cancel the order. Customers with a PayPal account can place orders by clicking the Checkout with PayPal icon when viewing their virtual shopping cart.

Purchase Order: Government, educational institutions, and pre-approved companies and individuals have the option to pay by purchase order. A copy of the purchase order must be provided to VOIP2320 before the order can be shipped. Payment terms are Net 30.

What is the address verification system (AVS)?

AVS is a precautionary measure VOIP2320 performs to ensure your protection and deter fraudulent activity for credit card transactions. We perform address verification for both the billing and shipping addresses through Merchant Services and your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy. Both your billing and shipping addresses must be verified before an order will ship. In some cases we may need to contact you to take further validation measures.

If you wish to ship to an address other than your billing address, please contact your credit card's issuing bank and have your shipping destination added as an authorized alternate shipping address. We will then contact the issuer to verify this information after you've placed an order. Please be aware that this may delay shipment of an order.

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What shipping options does VOIP2320 offer?

Shipping Methods for Domestic Orders

FedEx

VOIP2320’s primary courier for orders shipped within the United States is Federal Express. With FedEx our customers appreciate that they can track their shipments and that they are delivered quickly and on time. The available shipping methods are FedEx Ground (business to business), Home Delivery (ground service for residential addresses) Express Saver (3-day delivery), 2-day, Standard Overnight, and Priority Overnight (delivery by 10:30 am to most cities). Please note that our FedEx shipments generally require a signature for delivery unless requested otherwise by the customer.

USPS

VOIP2320 also offers the option of shipping with USPS. This is a good option for customers who wish to have their order shipped to a PO box. The USPS shipping methods we offer are Priority and Express. Please note that USPS does not provide a tracking number but simply a delivery confirmation number.

International Orders

We offer FedEx International Economy and International Priority shipping to most countries from our Pennsylvania, USA office. We are experienced with the import rules and regulations of foreign countries and U.S. Government export regulations and expect that our international shipments clear customs and get to you in a timely fashion. For more information see our International Orders section.

Shipping Costs

To estimate your shipping costs for both domestic and international orders simply add the items you plan to purchase to your shopping cart at www.voip2320store.com/store, sign-in as a new or returning customer, and use the menu to select the shipping method you would like. The shipping costs will be automatically calculated.

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Do I have to pay sales tax?

All orders shipped to addresses within Colorado will be charged sales tax. Tax exempt entities within this state must provide VOIP2320 with government documentation in order to have tax removed from their orders. This only needs to be provided once. You may contact VOIP2320 at 888-303-2995 or mailto:billing@voip2320.com for more information.

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Will you beat a quote I have from another vendor?

Our goal is to provide you, our customer, with the best products paired with the best prices. If you have a large order in mind and would like to receive a quote please send an email to: mailto:info@voip2320.com

Make sure to provide us with the name of the product or products you would like to purchase, the quantity, and the shipping destination and you will get a prompt reply. Price breaks can range from free shipping to substantial discounts from the purchase price. If you need immediate assistance you can also call our toll-free number for your custom quote.

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How do I recommend a product?

Please complete this form to recommend a product.

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What are VOIP2320's hours of operation?

Our business hours are 9:00am to 5:00pm MST Monday through Friday.

Someone should always be available to assist you during these times with the exception of the following Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

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Where can I find VOIP2320's Privacy and Security policy?

Please click here for our Privacy and Security policy.

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Where can I find VOIP2320's User Agreement & Disclaimer?

Please click here for our User Agreement & Disclaimer.

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Before returning any item for either warranty replacement or refund, you must request a Return Merchandise Authorization (RMA) number. In order to do so please submit the required information at the bottom of this page.


Products purchased within 10 days may be returned for any reason (subject to a 15% restocking fee) provided that they are in new condition and complete with the original packaging. The items to be returned must be placed in the manufacturer's packaging and then inside another box to protect it during shipping. Defective products may be returned at any time during the manufacturer's warranty period. Please note that clearance / open box items are not eligible for returns for refund, but may be exchanged if defective.

If you believe you have received a defective product, please note that some manufacturers offer end-user support. We request that you contact them initially to determine if the device is defective. Many of these same manufacturers also process warranty repairs and replacements directly. Those vendors and their contact details are as follows: