ACD Queue

ACD Queues were traditionally only used by large call centers - but even small and medium businesses can take advantage of the power of advanced queueing!

acd queue feature

Unlike groups, ACD Queues require users to log into the queue using their VOIP2320 registered phone. Once logged in, they will get calls sent to them from the queue based on the ring strategy selected.

VOIP2320 offers a number of available ring strategies:

  • Least Used Agent
  • Round Robin
  • Random
  • Ring All

If the user goes on break or leaves for the day, simply log out to stop receiving calls.

You have the option to set a number of options for a queue including:

  • Max time in queue for callers
  • Max time failover location
  • Estimated wait time announcement
  • Post call wrap-up time