Groups

Use groups to efficiently handle calls amongst a team or department. You can set a group ring strategy for your sales team so calls can be managed across the whole team and your leads will never reach a voice mailbox again. Or, add your support representatives to a group and handle all incoming support calls efficiently and increase your customer satisfaction.

You have the option to have all of the phones in a group ring simultaneously in a ring group or in a pre-defined sequence in a hunt group.

Groups are easy to set up in the administrative portal:

How are customers using groups?

There are many ways to use a group in VOIP2320. The most common is to set your Attendant Menu to have options which route directly to a group. For instance, when a person calls your toll free number, set the Attendant Menu recording as follows:

Thank you for calling XXXX Corporation. For sales, press ONE. For support, press TWO.

When the caller presses ONE, the call is routed to a sales Group. When the caller presses TWO, the call is routed to a support Group. Users can be in more than one group at a time.